Frequently Asked Questions

Q: Will my case he kept confidential?

A: We NEVER discuss or pass on our clients information to anyone else outside of our organisation. We have a legal duty to ensure your information is kept confidential. We are registered with the Information Commissioners Office (ICO), our registration number is Z7203239.

 

Q: How do I instruct a Private Detective?

A: Firstly we offer a free no obligation telephone consultation so that we fully understand your situation. We then explain exactly how we can help and what is involved.

 

Q: How much will my investigation cost?

A: Every assignment is bespoke so therefore we cannot list prices on our website. Our fee is agreed during the consultation stage.

 

Q: How do I pay for a Private Detective?

A: We accept all major debit and credit cards. You can also pay by bank transfer and good old-fashioned cheque. Once our fee has been agreed, no further funds will be debited WITHOUT your prior consent.

 

Q: How do I know I can trust your company to do the work?

A: North Court Investigations are one of the UK’s most respected firms of private investigators. The company founder, Matt Thomas, is a Full Member of the Association of British Investigators. He is also past Vice-Chairman of the World Association of Professional Investigators. He has appeared on ITV and BBC TV discussing the investigation industry. North Court also welcome the potential licensing of private investigators in England and Wales.

 

Q: Will you break the law to get information?

A: NO we never break the law while working on any assignment.

 

Q: Why should I choose your company over one of your competitors?

A: A very good question. We pride ourselves on working with thousands of clients from the UK and around during the past 13 years. During this time we have seen many investigation companies set up, only to see them disappear again, almost as quickly as they appeared. We have been trading successfully for over a decade. All of our operatives have regular Criminal Records Checks. Our operatives are ex HM Armed forces and ex Police staff.

 

Q: I don't want anyone to know I am using a private investigator. Will you call or send documents to my home without my knowledge?

A: Absolutely not! When you instruct us we will discuss with you exactly how we are to get in touch with you and when. We will never send anything to your address without prior consent.

 

Q: Will your company name or details show on any of my statements?

A: No. Our trading name of North Court Investigations will not show up on any statements, no matter what method of payment you choose to pay with, allowing you that extra piece of mind.

 

Q: Do North Court Investigations have professional indemnity insurance?

A: Yes we certainly do. We have used Windrush Insurance Brokers since the formation of our company. Our policy No is RTT200694/0125.